FAQ

Putting your alarm on "No Action" means that the monitoring company will not dispatch the police or fire department in the event of an alarm. To do this, you may use the mysecurityaccount.com website or app, or you may call our central station at 1-800-932-3822 and give them your account number and passcode and advise them that you would like to put your system in "No Action".

If your power goes out, your alarm system will continue operating using its built-in backup battery, which typically lasts 6–24 hours depending on the system. We’ll notify you if the battery gets low, and once power is restored, it should recharge within 12 hours.

• FC = Failure to Communicate

• BF = Backup Failure (or Broadband Failure)

These messages indicate your system is not able to connect with the monitoring center.

If you have a landline, check if your phone line is working. If not, or you’re unsure, please contact us right away at (267) 783-1290.

• Fire Alarms: The fire department is dispatched immediately when your system detects a fire. You’ll be notified afterward.

• Security Alarms: Our monitoring team (Rapid Response) will call you first to verify the alarm. If no one answers or you confirm it's an emergency, police will be dispatched.

If your keypad says LOW BATTERY, here’s what it might mean:

• Recent Power Outage? The battery may need time to recharge (up to 12 hours).

• No Outage? The battery may be near end-of-life. Most last 3–5 years.

• We can help you replace your battery. Call us at (267) 783-1290 to schedule a service.

For Honeywell or similar systems, a beeping keypad usually means there’s a trouble condition, such as:

• Low battery

• Loss of communication

• Sensor malfunction

• Tamper alert

Check the keypad screen for a message. If you're unsure what it means, give us a call.

Yes! We offer cellular monitoring and Wi-Fi connected systems that work without a phone line. These options are faster, more reliable, and support smart home integration.

Contact us to upgrade your system to cellular or wireless monitoring.

Yes— put your system on No Action status (see above), then trigger the alarm to test it. Remember to take it off “No Action” once testing is complete.

We recommend a professional inspection once per year, including testing all sensors, checking backup batteries, and updating your communication method if needed.

Many of our alarm systems support smart home integration, including:

• Remote arming/disarming via mobile app

• Integration with smart locks, lights, and thermostats

• Video doorbell and camera control

Let us know what devices you use— we’ll help you get connected.

Yes! Most Linked Alarm systems support mobile app monitoring so you can arm/disarm your system, view camera feeds, and receive alerts— all from your smartphone. Ask us about app setup and remote access features.

Keeping your contact list current is critical. To update your emergency contacts:

• Visit mysecurityaccount.com

• Or call 1-800-932-3822 with your account number and passcode

Yes, we can relocate or reinstall your current equipment at your new property, or design a new system to fit your layout. Call us before your move so we can help plan your transfer.

We proudly serve Philadelphia, Tampa Bay, and surrounding regions with 24/7 professional monitoring. Contact us to check coverage in your zip code.

If your smoke or heat detector activates and there’s no danger:

• Disarm the system at your keypad or via mobile app
• Ventilate the area (e.g., from cooking smoke or steam)
• Contact our monitoring center to cancel dispatch if needed

If the issue continues, a sensor may need cleaning or replacement.

“Not Ready” usually means a door or window is open, or a sensor is faulted. Check all points of entry and ensure everything is secure before arming the system.

To maintain peak performance:

• Use a soft dry cloth to gently wipe the sensor every few months

• Avoid placing objects in front of sensors

• Keep pets and heating vents away from motion zones

Common causes include:

• User error (entering wrong code)

• Pets triggering motion sensors

• Low batteries or faulty sensors

Prevention tips:

• Use pet-immune sensors if needed

• Close all doors/windows before arming

• Schedule regular system checks

For smooth streaming and remote access, we recommend:

• 1–2 Mbps upload speed per camera for HD

• 5 Mbps or more for 4K systems or multiple feeds